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A hoteli hotel izvor Review & Analysis

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Conclusion:

The A Hoteli - Hotel Izvor in Arandjelovac offers a range of luxurious amenities such as a spa and wellness center, but suffers from significant maintenance issues and customer service complaints, which overshadow its potential for providing a premium experience. The hotel industry often struggles with consistency in service quality, and this hotel is no exception, as evidenced by negative reviews highlighting cleanliness and staff responsiveness. To enhance its appeal, the hotel could focus on upgrading its facilities and ensuring proper staff training to meet guest expectations more consistently.

Customer Service

Customer service at Hotel Izvor has been reported as lacking, with guests mentioning that staff were unhelpful and not present in key areas such as the spa. Negative comments include, 'There were no staff at the spa center to indicate to guests the rules of behavior,' and 'staff responsiveness was poor.' These issues lead to a significant decrease in the customer service score.

Product Quality

The quality of products and amenities at Hotel Izvor has been criticized, particularly regarding maintenance and cleanliness. Customers noted, 'the hotel is old and not well maintained' and 'bad smell in many areas including SPA.' These major flaws in product quality have negatively impacted the overall experience.

Price Fairness

While the hotel is positioned as a luxury option, many guests feel that the prices do not align with the quality of service received. Comments such as 'definitely not worth the money' indicate that guests are dissatisfied with the value they receive, leading to an average score for price fairness.

Reliability

Reliability is a concern at Hotel Izvor, as many reviews point to inconsistencies in service delivery and overall upkeep of the facilities. The presence of complaints about cleanliness and maintenance contributes to a lower reliability score.

Security

Security appears to be relatively strong at Hotel Izvor, with no major complaints regarding safety. However, the overall experience suffers from other significant issues that overshadow this aspect.

Company Law Compliance

Best Practice Standard

Does it provide a luxurious wellness experience?

Related Categories

Product Specifications

5-star rating
Indoor swimming pool
Spa and wellness centre
Fitness center
Free parking
Free WiFi
Located in Arandjelovac, Serbia

Frequently Asked Questions

Is A hoteli hotel izvor worth it?

Based on our analysis score of -128/100, c The A Hoteli - Hotel Izvor in Arandjelovac offers a range of luxurious amenities such as a spa and wellness center, but suffers from significant maintenance issues and customer service complaints, which overshadow its potential for providing a premium experience. The hotel industry often struggles with consistency in service quality, and this hotel is no exception, as evidenced by negative reviews highlighting cleanliness and staff responsiveness. To enhance its appeal, the hotel could focus on upgrading its facilities and ensuring proper staff training to meet guest expectations more consistently.

How reliable is A hoteli hotel izvor?

Reliability is a concern at Hotel Izvor, as many reviews point to inconsistencies in service delivery and overall upkeep of the facilities. The presence of complaints about cleanliness and maintenance contributes to a lower reliability score.

How is A hoteli hotel izvor's customer service?

Customer service at Hotel Izvor has been reported as lacking, with guests mentioning that staff were unhelpful and not present in key areas such as the spa. Negative comments include, 'There were no staff at the spa center to indicate to guests the rules of behavior,' and 'staff responsiveness was poor.' These issues lead to a significant decrease in the customer service score.

Is A hoteli hotel izvor good value for money?

While the hotel is positioned as a luxury option, many guests feel that the prices do not align with the quality of service received. Comments such as 'definitely not worth the money' indicate that guests are dissatisfied with the value they receive, leading to an average score for price fairness.

Is A hoteli hotel izvor legitimate?

Our analysis shows some concerns with a score of -128/100. c The A Hoteli - Hotel Izvor in Arandjelovac offers a range of luxurious amenities such as a spa and wellness center, but suffers from significant maintenance issues and customer service complaints, which overshadow its potential for providing a premium experience. The hotel industry often struggles with consistency in service quality, and this hotel is no exception, as evidenced by negative reviews highlighting cleanliness and staff responsiveness. To enhance its appeal, the hotel could focus on upgrading its facilities and ensuring proper staff training to meet guest expectations more consistently.

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Last updated: December 26, 2024

How Score Conclusion is Determined

The overall score conclusion is determined by assessing multiple progress factors, such as:

  • Sustainability: How the company manages its resources and environmental impact.
  • Innovation: Adoption of new technologies and creative approaches.
  • Reusability: The ability to reuse or repurpose products and services.
  • ...and many other factors that gauge overall progress and performance.

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