1-800Accountant suffers from poor customer service, overpriced services, and unreliable performance, making it a questionable choice for small business accounting needs.
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Customer Service
Numerous complaints highlight terrible customer service, including unresponsive agents, lack of support after onboarding, and failure to address client needs promptly. Reviews describe the service as sales-focused rather than customer-centric.
Product Quality
The product quality is mixed, with some users finding the online portal simplistic but others criticizing it as busy and not user-friendly. The onboarding process is mentioned as the only initial service provided, with little follow-up support.
Price Fairness
The service is described as severely overpriced, with hidden cancellation fees and a lack of transparency in pricing. Many users feel they do not receive value for the cost.
Reliability
Reliability is a major issue, with users reporting delayed tax filings, unresolved issues, and a lack of follow-through on promised services. Some clients were even advised to mail in their taxes due to service failures.
Security
While there are no major complaints about security, the app and online portal seem to provide basic security features. However, the lack of detailed user feedback on this aspect makes it difficult to fully assess.
Company Law Compliance
Best Practice Standard
Does it effectively support and enhance the financial management of small businesses?
Based on our analysis score of -17/100, c 1-800Accountant suffers from poor customer service, overpriced services, and unreliable performance, making it a questionable choice for small business accounting needs.
How reliable is 1 800accountant?
Reliability is a major issue, with users reporting delayed tax filings, unresolved issues, and a lack of follow-through on promised services. Some clients were even advised to mail in their taxes due to service failures.
How is 1 800accountant's customer service?
Numerous complaints highlight terrible customer service, including unresponsive agents, lack of support after onboarding, and failure to address client needs promptly. Reviews describe the service as sales-focused rather than customer-centric.
Is 1 800accountant good value for money?
The service is described as severely overpriced, with hidden cancellation fees and a lack of transparency in pricing. Many users feel they do not receive value for the cost.
Is 1 800accountant legitimate?
Our analysis shows some concerns with a score of -17/100. c 1-800Accountant suffers from poor customer service, overpriced services, and unreliable performance, making it a questionable choice for small business accounting needs.
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Last updated: December 26, 2024
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